2025-10-28

Final status update for this incident.
This article will not be updated further. New information about releases will be published as usual in the release notes.

2025-10-27 at 11:30

Updated info is marked in bold:

We have some bugs after Monday's release affecting Invoice. 

• In some cases, issues where hours can no longer be handled the same way in Basis for financial system. 
  • Fix is being tested.
• Performance problems in View Revenue Accounting.
  • Being investigated to determine how to fix it. 

_______________________________________________________

2025-10-24 at 16:22

Updated info is marked in bold:

We have some bugs after Monday's release affecting Invoice. 

• Rounding issues on the invoice report where the sum and total can differ by 0.50 SEK. 
  • Resolved and will be released tonight around 18:00. 
• In cases where an invoice is created from a project containing work orders and/or eaters from another project, an error message appears when trying to add a new line to the invoice. The problem can be worked around by adding new lines, saving, and then adding information to the line. 
  • Resolved and will be released tonight around 18:00. 
• External code is incorrectly required for Customer Type to be used in the rules for revenue accounting. It now shows with database ID on rules where it was included before release. For new rules, it cannot be selected right now. 
  • Partially resolved in hotfix released at 15:01. Customer Type can now be handled in the rules even without external code. The problem remains if you change customer/customer type on an already created invoice, as the ruleset does not understand that a new rule may need to be applied. The part regarding updating invoice lines is resolved and will be released tonight around 18:00. 
• In some cases, issues where hours can no longer be handled the same way in Basis for financial system. 
  • Fix is being tested.
• Performance problems in View Revenue Accounting.
  • Being investigated to determine how to fix it. 

_______________________________________________________

2025-10-23 at 18:34

Updated info is marked in bold:

We have some bugs after Monday's release affecting Invoice. 

• In cases where an invoice is created from a project containing work orders and/or eaters from another project, an error message appears when trying to add a new line to the invoice. The problem can be worked around by adding new lines, saving, and then adding information to the line. 
  • Being investigated to determine how to fix it.
• External code is incorrectly required for Customer Type to be used in the rules for revenue accounting. It now shows with database ID on rules where it was included before release. For new rules, it cannot be selected right now. 
  • Partially resolved in hotfix released at 15:01. Customer Type can now be handled in the rules even without external code. The problem remains if you change customer/customer type on an already created invoice, as the ruleset does not understand that a new rule may need to be applied. Investigation ongoing to determine how to resolve this. 
• In some cases, issues where hours can no longer be handled the same way in Basis for financial system. 
  • Fix being tested
• Performance problems in View Revenue Accounting.
  • Being investigated to determine how to fix it.

_______________________________________________________

2025-10-23 at 15:10

Updated info is marked in bold:

We have some bugs after Monday's release affecting Invoice. 

• External code is incorrectly required for Customer Type to be used in the rules for revenue accounting. It now shows with database ID on rules where it was included before release. For new rules, it cannot be selected right now. 
  • Partially resolved in hotfix released at 15:01. Customer Type can now be handled in the rules even without external code. The problem remains if you change customer/customer type on an already created invoice, as the ruleset does not understand that a new rule may need to be applied. Investigation ongoing to determine how to resolve this. 
• In some cases, issues where hours can no longer be handled the same way in Basis for financial system. 
  • Fix being tested
• Project, account, cost center are not included on customer receivables account. Applies in cases where multiple dimensions are activated for customer receivables account and can be handled by the integration you have. 
  • Fixed and released in hotfix at 15:01
• Performance problems in View Revenue Accounting.
  • Being investigated to determine how to fix it.

_______________________________________________________

2025-10-23 at 12:13

Updated info is marked in bold:

We have some bugs after Monday's release affecting Invoice. 

• External code is incorrectly required for Customer Type to be used in the rules for revenue accounting. It now shows with database ID on rules where it was included before release. For new rules, it cannot be selected right now. 
  • Being investigated to determine how to fix it.
• In some cases, issues where hours can no longer be handled the same way in Basis for financial system. 
  • Fix being tested
• Project, account, cost center are not included on customer receivables account. Applies in cases where multiple dimensions are activated for customer receivables account and can be handled by the integration you have. 
  • The error is identified and a solution is being considered.
• Performance problems in View Revenue Accounting.
  • Being investigated to determine how to fix it.

_______________________________________________________

2025-10-23 at 09:40

Updated info is marked in bold:

We have some bugs after Monday's release affecting Invoice. 

• In some cases, issues where hours can no longer be handled the same way in Basis for financial system. 
  • Looking into a solution
• Project, account, cost center are not included on customer receivables account. Applies in cases where multiple dimensions are activated for customer receivables account and can be handled by the integration you have. 
  • The error is identified and a solution is being considered.
• Performance problems in View Revenue Accounting.
  • Being investigated to determine how to fix it.
• If an invoice is created without a price, manual or ongoing, but nothing is included in the invoice, problems arise if you create a line with only e.g. account, unit, and quantity but leave the price blank when saving. When you then try to add a price, you get an error message and the revenue accounting cannot be created. The workaround is to enter zero in the price while entering text, unit, account, and quantity in cases where you do not yet know what to enter but want to create the invoice basis. Then the price can be set later. 
  • Fixed and released in hotfix Wednesday evening at 23:02
• Duplicates of system-created revenues. The duplicates are linked to customer type and assignment type. Where these are included in the revenue accounting, multiple entries are created if the types lack a code. 
  • Fixed and released in hotfix Wednesday evening at 23:02
• Final invoice is not compatible with the new revenue accounting
  • Fixed and released in hotfix Wednesday evening at 23:02

_______________________________________________________

2025-10-22 at 16:40

Updated info is marked in bold:

We have some bugs after Monday's release affecting Invoice. 

• If an invoice is created without a price, manual or ongoing, but nothing is included in the invoice, problems arise if you create a line with only e.g. account, unit, and quantity but leave the price blank when saving. When you then try to add a price, you get an error message and the revenue accounting cannot be created. The workaround is to enter zero in the price while entering text, unit, account, and quantity in cases where you do not yet know what to enter but want to create the invoice basis. Then the price can be set later. 
  • Being investigated to determine how to fix it. 
• Duplicates of system-created revenues. The duplicates are linked to customer type and assignment type. Where these are included in the revenue accounting, multiple entries are created if the types lack a code. 
  • Fix is being tested. Included in hotfix to be released tonight or tomorrow morning. 
• Final invoice is not compatible with the new revenue accounting
  • Fix is being tested. Included in hotfix to be released tonight or tomorrow morning. 

_______________________________________________________

2025-10-22 at 10:38

Updated info is marked in bold:

We have some bugs after Monday's release affecting Invoice. 

• Duplicates of system-created revenues. The duplicates are linked to customer type and assignment type. Where these are included in the revenue accounting, multiple entries are created if the types lack a code. 
  • Fix is being tested. Likely included in hotfix to be released during the day.
• Final invoice is not compatible with the new revenue accounting
  • Fix is being tested. Likely included in hotfix to be released during the day.

_______________________________________________________

2025-10-22 at 09:00

Updated info is marked in bold:

We have some bugs after Monday's release affecting Invoice. 

• Duplicates of system-created revenues. The duplicates are linked to customer type and assignment type. Where these are included in the revenue accounting, multiple entries are created if the types lack a code. 
  • Error identified and being tested. 
• Final invoice is not compatible with the new revenue accounting
  • Under investigation.
• If you have a cost center starting with zeros and it is included in the Revenue Accounting, the leading zero(s) have been excluded.
  • Fixed and released in hotfix at 20:08. Already created invoices with incorrect cost centers were updated to correct values today Wednesday at 07:46.

_______________________________________________________

2025-10-21 at 20:30

Updated info is marked in bold:

We have some bugs after yesterday's release affecting Invoice. 

• Duplicates of system-created revenues. The duplicates are linked to customer type and assignment type. Where these are included in the revenue accounting, multiple entries are created if the types lack a code. 
  • Error identified and being tested. 
• Some invoice bases that lacked amounts at release and had them added manually after release end up in a hybrid mode old vs new revenue accounting and get error messages regarding accounting. 
  • Fixed and released in hotfix at 20:08
• Final invoice is not compatible with the new revenue accounting
  • Under investigation.
• When copying an "old" customer invoice, the tab for revenue distribution becomes empty.
  • Fixed and released in hotfix at 20:08
• If you have a cost center starting with zeros and it is included in the Revenue Accounting, the leading zero(s) have been excluded.
  • Fixed and released in hotfix at 20:08. NOTE! Invoices created with incorrect cost centers have not been adjusted with this fix but we have corrected so that invoices created from now on will be correct. Cost centers can be updated manually to the correct value or wait until tomorrow when we plan to extract data on affected invoices and update to correct values.
• When creating invoices and the option "Show all supplier invoices" is selected, a summary line is created for each account number. This line should show the total amount for the grouped invoice lines but currently only shows "Sum: 0.00 SEK" (SE).
  • Fixed and released in hotfix at 20:08

_______________________________________________________

2025-10-21 at 17:08

Updated info is marked in bold:

We have some bugs after yesterday's release affecting Invoice. 

• Revision from previous update at 15:51. The duplicates are linked to customer type and assignment type. Where these are included in the revenue accounting, multiple entries are created if the types lack a code. 
  • Error identified and being tested. 
• Some invoice bases that lacked amounts at release and had them added manually after release end up in a hybrid mode old vs new revenue accounting and get error messages regarding accounting. 
  • Fix is being tested. Likely included in hotfix to be released during the evening. 
• Final invoice is not compatible with the new revenue accounting
  • Under investigation.
• When copying an "old" customer invoice, the tab for revenue distribution becomes empty.
  • Fixed. Planned to be included in hotfix during the evening. 
• If you have a cost center starting with zeros and it is included in the Revenue Accounting, the leading zero(s) have been excluded.
  • Fixed. Planned to be included in hotfix during the evening. 
• When creating invoices and the option "Show all supplier invoices" is selected, a summary line is created for each account number. This line should show the total amount for the grouped invoice lines but currently only shows "Sum: 0.00 SEK" (SE).
  • Fixed. Planned to be included in hotfix during the evening. 

_______________________________________________________

2025-10-21 at 15:51

Updated info is marked in bold:

We have some bugs after yesterday's release affecting Invoice. 

• Follow-up problem to the evening/night issue where the same customer invoice was shown multiple times. If your database is set to create revenue directly when locking a customer invoice in Next, multiple entries are also shown there. 
  • A case has been created to identify affected customers and clean incorrect entries. 
• Some invoice bases that lacked amounts at release and had them added manually after release end up in a hybrid mode old vs new revenue accounting and get error messages regarding accounting. 
  • Under investigation
• Final invoice is not compatible with the new revenue accounting
  • Under investigation.
• When copying an "old" customer invoice, the tab for revenue distribution becomes empty.
  • Fixed and solution is currently being verified. 
• If you have a cost center starting with zeros and it is included in the Revenue Accounting, the leading zero(s) have been excluded.
  • Fixed and a fix will be released during the day. 
• When creating invoices and the option "Show all supplier invoices" is selected, a summary line is created for each account number. This line should show the total amount for the grouped invoice lines but currently only shows "Sum: 0.00 SEK" (SE).
  • Fixed and a fix will be released during the day. 

_______________________________________________________

2025-10-21 at 15:22

Updated info is marked in bold:

We have some bugs after yesterday's release affecting Invoice. 

• Some invoice bases that lacked amounts at release and had them added manually after release end up in a hybrid mode old vs new revenue accounting and get error messages regarding accounting. 
  • Under investigation
• Final invoice is not compatible with the new revenue accounting
  • Under investigation.
• When copying an "old" customer invoice, the tab for revenue distribution becomes empty.
  • Fixed and solution is currently being verified. 
• If you have a cost center starting with zeros and it is included in the Revenue Accounting, the leading zero(s) have been excluded.
  • Fixed and a fix will be released during the day. 
• When creating invoices and the option "Show all supplier invoices" is selected, a summary line is created for each account number. This line should show the total amount for the grouped invoice lines but currently only shows "Sum: 0.00 SEK" (SE).
  • Fixed and a fix will be released during the day. 

_______________________________________________________

2025-10-21 at 13:40

Updated info is marked in bold:

We have some bugs after yesterday's release affecting Invoice. 

• When copying an "old" customer invoice, the tab for revenue distribution becomes empty.
  • Fixed and solution is currently being verified. 
• If you have a cost center starting with zeros and it is included in the Revenue Accounting, the leading zero(s) have been excluded.
  • Fixed and a fix will be released during the day. 
• When creating invoices and the option "Show all supplier invoices" is selected, a summary line is created for each account number. This line should show the total amount for the grouped invoice lines but currently only shows "Sum: 0.00 SEK" (SE).
  • Fixed and a fix will be released during the day. 

_____________________________________________________

2025-10-21 at 12:20

We have some bugs after yesterday's release affecting Invoice. 

• If you have a cost center starting with zeros and it is included in the Revenue Accounting, the leading zero(s) have been excluded.
  • Fixed and a fix will be released during the day. 
• When creating invoices and the option "Show all supplier invoices" is selected, a summary line is created for each account number. This line should show the total amount for the grouped invoice lines but currently only shows "Sum: 0.00 SEK" (SE).
  • Fixed and a fix will be released during the day. 

______________________________________________________

This information is updated continuously.