This article explains how to use TeamViewer to establish a remote support session with the support team for troubleshooting purposes. It provides step-by-step instructions for downloading, running, and configuring TeamViewer on both Windows and macOS, including guidance on resolving potential file-blocking issues.

To help troubleshoot any issues you're experiencing, our support team can remotely control your computer using TeamViewer. This allows us to see your screen while the program is running so we can assist you directly.

1. Click the button below to download TeamViewer.

TeamViewer download button — click to initiate remote support session.

1. Run the downloaded file.
   (Windows: TeamViewerQS.exe, macOS: TeamViewer QuickSupport.app).
   – If the file is blocked, click the More information link.
   – Then click Run anyway. If it's still blocked, please contact your IT department.
2. Call support.
3. Share your ID and Password as shown in the TeamViewer program.