2026-10-08 Status in Next Project - e-Invoice and Revenue Allocation – Helpdesk

2026-10-08

Here you will find an FAQ for e-Invoice

Questions received by our support team and their status

It is not possible to change the allocation as the final approver. - Current solution: The person who most recently approved revokes their approval, changes the allocation to the correct one, and approves again. Make sure that the person who is supposed to approve has permission to manage allocations. This is shown under the project's approval flow. We are looking into how this should work going forward
A final approver cannot remove another final approver's approval, even if they belong to the same cost center - We are looking into how this should work going forward
It is not possible to select multiple invoices for approval at the same time. - This is because approval is now performed at the line level. We are looking into whether a solution should be developed to handle the lines of multiple invoices at once.
It is not possible to change an approval flow that is specified as active on a project. This means that if you want to create a new approval flow to use on all projects, it currently needs to be set manually for each project. - We are looking into a possible solution for bulk-updating the approval flow.
"Show all" in e-Invoice has new logic - We are looking into how this should work going forward
The bubble showing the number of "to-dos" on the e-Invoice button counts differently than before. - We are looking into how this should work going forward
The Project manager column is missing in e-Invoice. - It is currently being tested. If the tests go well, it will be released before the end of the week. All project managers will be displayed. We are looking into a new development where we have a column displaying the next person in the approval flow. There is a discussion about adding another column displaying the next person in the approval flow.
Approvers and authorized approvers cannot see construction VAT lines allocated by the finance administrator - This is an intentional decision because approval is now performed at the line level. We are nevertheless looking into a possible solution for displaying that the invoice has been allocated with a different VAT.
There are indications that line-level interpretation works differently than before - Line-level interpretation does not work as it should. Export is not checked by default and values are not interpreted. We are working on a correction to be released shortly. Until then, Export needs to be checked manually and the values need to be entered.
As an authorized approver, you cannot approve the entire invoice without escalating first. - To allow an authorized approver to approve all steps on the invoice, they now need to use Escalate. This is according to the specification, as it was previously too easy to approve the entire invoice.
It is not possible to send email from e-Invoice, for example, to dispute an invoice - Bug; a solution is being worked on
It is not possible to allocate to accounts that are not marked as expense accounts, such as accounts 1 and 2 - This will be resolved shortly. Until then, you can work around this by marking the account as an expense account in the chart of accounts, but then it will appear in all drop-down lists for expenses, not just in e-Invoice, which may be good to keep in mind. If you can wait until next week to allocate these, that is recommended.
Allocation is not automatically saved when marked as ready for approval - We are looking into this. Save your changed allocation lines before clicking Ready for approval.
In some cases where steps 1 and 2 are approved by the same person, the approval cannot be revoked - This will be corrected. If you need to revoke approval on a line before then, contact support.
Display of project name - A solution is being developed to display this both in the overview and on the allocation lines.
Including subprojects in the approval flow does not work as intended - We are looking into this
The project list is now filtered by user - For some customers, this does not make their work easier. We are looking into how this should work going forward. The finance administrator can see all projects and must distribute the invoice lines to the correct project.
Warning if someone in the approval flow is missing - For example, if you have added the site supervisor as part of the approval flow but no site supervisor has been specified for the project, we want to display this in e-Invoice. We are looking into a solution

The new feature that allows linked lines to be released on a customer invoice causes a discrepancy in the revenue allocation if the line originated from several different AO/ÄTA. - A correction is being worked on

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2026-10-07 at 10:00 AM

Questions received by our support team and their status

It is not possible to change the allocation as the final approver. - Current solution: The person who most recently approved revokes their approval, changes the allocation to the correct one, and approves again. We are looking into how this should work going forward
A final approver cannot remove another final approver's approval, even if they belong to the same cost center - We are looking into how this should work going forward
It is not possible to select multiple invoices for approval at the same time. - This is because approval is now performed at the line level. We are looking into whether a solution should be developed to handle the lines of multiple invoices at once.
It is not possible to change an approval flow that is specified as active on a project. This means that if you want to create a new approval flow to use on all projects, it currently needs to be set manually for each project. - We are looking into a possible solution for bulk-updating the approval flow.
"Show all" in e-Invoice has new logic - We are looking into how this should work going forward
The bubble showing the number of "to-dos" on the e-Invoice button counts differently than before. - We are looking into how this should work going forward
The Project manager column is missing in e-Invoice. - It is currently being tested. If the tests go well, it will be released before the end of the week. All project managers will be displayed. We are looking into a new development where we have a column displaying the next person in the approval flow.
Approvers and authorized approvers cannot see construction VAT lines allocated by the finance administrator - This is an intentional decision because approval is now performed at the line level. We are nevertheless looking into a possible solution for displaying that the invoice has been allocated with a different VAT.
There are indications that line-level interpretation works differently than before - Under investigation
As an authorized approver, you cannot approve the entire invoice without escalating first. - To allow an authorized approver to approve all steps on the invoice, they now need to use Escalate. This is according to the specification, as it was previously too easy to approve the entire invoice.
It is not possible to send email from e-Invoice, for example, to dispute an invoice - Bug; a solution is being worked on

The new feature that allows linked lines to be released on a customer invoice causes a discrepancy in the revenue allocation if the line originated from several different AO/ÄTA. - A correction is being worked on

A FAQ is being prepared to answer the most common questions we have received during the first days of the new e-Invoice! It will be linked here!

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2026-10-06 at 3:20 PM

RESOLVED

- It is not possible to revoke an approval as the final approver when the invoice has been approved in step 1 or step 2 by another authorized approver. - To revoke an approval for the earlier step in the approval flow, check "Escalate approval" and then click Revoke approval.

- The green check mark is missing on invoices that were approved before the release.
Solution: Revoke the approval and approve the invoice again; the green check mark will then appear. Alternatively, approve it in the next step; the invoice will reload and display two green check marks.

Remaining

It is not possible to change the allocation as the final approver. - We are looking into how this should work going forward
A final approver cannot remove another final approver's approval, even if they belong to the same cost center and - We are looking into how this should work going forward
It is not possible to select multiple invoices for approval at the same time. - We are looking into how this should work going forward
It is not possible to change an approval flow specified on a project. This means that if you want to create a new approval flow to use on all projects, it currently needs to be set manually for each project. - We are looking into how this should work going forward
"Show all" in e-Invoice has new logic - We are looking into how this should work going forward
The bubble showing the number of "to-dos" on the e-Invoice button counts differently than before. - We are looking into how this should work going forward
The Project manager column is missing in e-Invoice. - We are looking into how this should work going forward

The new feature that allows linked lines to be released on a customer invoice causes a discrepancy in the revenue allocation if the line originated from several different AO/ÄTA. - A correction is being worked on

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2026-10-06 at 10:50 AM

Known issues

We are aware of the following issues in e-Invoice and are working to resolve them:

It is not possible to change the allocation as the final approver. - We are looking into how this should work going forward
It is not possible to revoke an approval as the final approver when the invoice has been approved in step 1 or step 2 by another authorized approver - We are looking into how this should work going forward
The green check mark is missing on invoices that were approved before the release.
Solution: Revoke the approval and approve the invoice again; the green check mark will then appear. Alternatively, approve it in the next step; the invoice will reload and display two green check marks.
It is not possible to select multiple invoices for approval at the same time. - We are looking into how this should work going forward
It is not possible to change an approval flow specified on a project. This means that if you want to create a new approval flow to use on all projects, it currently needs to be set manually for each project. - We are looking into how this should work going forward
"Show all" in e-Invoice has new logic - We are looking into how this should work going forward
The bubble showing the number of "to-dos" on the e-Invoice button counts differently than before. - We are looking into how this should work going forward

Performance

We have received indications that invoices with many allocation lines may take a long time to open and manage. If you experience this, please feel free to contact us with a recording of the issue.

Requests from several of you

Thank you for sharing your feedback. We have received the following request and are looking into how best to resolve it:

The Project manager column is missing in e-Invoice.

We are aware that the project manager column has been removed, and this is due to the new approval flow. Under the "Approval flow" button in e-Invoice, you can see who is supposed to approve at the next step.

With the new approval flow, it is not certain that the project manager is the person who should approve at the next step. Since approval is now performed at the line level, there may also be several people included in the approval flow. This means that there may be several people next in line to approve the invoice.

We are collecting information about why people want the column and what purpose it serves.

This article is updated continuously until everything has been resolved.

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2026-10-08 Status in Next Project - e-Invoice and Revenue Allocation